Thank you for your interest and purchase of our lacquer art series products. To provide you with a clear and transparent shopping experience, our policies provide detailed logistics shipping and after-sales service instructions tailored separately for the “Lacquer Phone Case Series” and “Lacquer Artworks (One-of-a-Kind/Bespoke)”. Please read carefully before placing your order:

Part I: Lacquer Phone Cases (Shipped from US Domestic Warehouse)

To ensure express logistics and convenient after-sales service, all our lacquer phone cases are stocked in our US domestic warehouse.

I. Shipping & Delivery

1. Domestic Shipping Timeframe: After order confirmation, the US domestic warehouse will complete order processing and dispatch within 1 to 2 business days.

2. Logistics Tracking: Once the items are shipped, the system will automatically send a confirmation email containing the tracking number (USPS / FedEx / UPS) to your inbox.

3. Shipping Coverage: Supports all regions across the United States.

II. 30-Day Return & Exchange Policy

1. Orders placed through the official Corners Studio website (https://www.cornersstudio.com) are eligible to apply for a return or exchange within 30 days of delivery.

2. Returned items must remain in brand-new, unused condition and keep the original packaging in which you received them from us.

3. To expedite the exchange process, we recommend applying for a refund and placing a new order directly. If you choose the standard exchange route, we will only ship out items after receiving and inspecting the returned product, which may take longer. The refund plus new order option is typically faster and more convenient.

4. Corners Studio does not accept returns for products purchased from other retailers.

5. If your package or item arrives damaged, you must contact customer service within 3 days to submit a support request. Unless otherwise instructed by Corners Studio, please retain all packaging materials.

6. Natural Handcrafted Characteristics Notice: Phone cases are hand-painted and polished with natural raw lacquer. The texture of each phone case is completely unique; variations compared to display pictures are normal expressions of natural lacquer art.

III. Return Process

1. To initiate a return, you will need:

Order number

Order email

2. If you return items while logged into your Corners Studio account, you can find your order number in the “Order History” section of your account. Order numbers can also be found in order confirmation emails. If you cannot find your order number or confirmation email, please contact our customer service team.

3. Customers shall bear the shipping costs for sending items back themselves, and please make sure to submit the tracking number to us in a timely manner; otherwise, your return may be delayed.

IV. Refund Terms

1. Returns of discounted products will only be refunded at the discounted price.

2. Returns (including items and their packaging) that do not conform to their original condition (damaged/used/altered) will not be refunded or will be partially refunded (adjusted based on circumstances).

3. Most refunds will be processed within 7 business days after you ship the goods back to our facility, though depending on the card-issuing bank’s internal procedures, it may take several business days to appear on your online statement.

V. Important Notes

Customers must use a trackable courier service to return items and bear all shipping risks associated with the return process. Please note that we cannot guarantee receipt of returned items, and our company assumes no responsibility for any lost or undelivered return packages arriving at our facility. Meanwhile, we recommend purchasing shipping insurance to protect against potential losses during transit. We cannot process refunds for returns that are not actually received. This policy applies to all returned orders regardless of the reason for return.

VI. Questions

If you have any questions regarding the return process or return status, please contact our customer service team—

Submit a request: Contact Support

Email us directly: [email protected]

 

 

Part II: One-of-a-Kind Lacquer Artworks (Shipped from China)

Natural lacquer artworks undergo months or even over half a year of manual polishing, making every single piece a peerless, one-of-a-kind creation in the world.

I. Shipping & Delivery

1. Artwork Express International Direct Mail: Ready-made one-of-a-kind artworks will undergo professional shockproof and moisture-proof packaging within 3 to 7 business days after order confirmation, and be safely shipped via international express lines.

2. Full Insurance & Tracking Number: All artwork shipments are insured with full transit insurance, and tracking numbers for entire logistics journeys will be provided after shipment.

3. Inventory Confirmation & Priority: Since artworks are displayed simultaneously in offline showrooms and across multiple platforms, in the rare event that a unique piece has already been sold at the time of your order, our customer service team will proactively contact you within 48 hours, and you may choose a full refund or initiate bespoke customization.

II. Returns & Custom Orders Policy

1. Ready-Made One-of-a-Kind Returns & Exchanges:

1.1 No Unconditional Returns or Exchanges: One-of-a-kind lacquer pieces possess extreme material uniqueness and individuality. Once sold, unconditional returns or exchanges initiated due to personal preferences or subjective aesthetics are strictly not supported. Please carefully confirm artwork dimensions, details, and pictures before placing your order.

1.2 Quality and Transit Damage Protection: If the received ready-made piece has severe quality defects or suffers damage during transit, please take photos and provide a complete unboxing video to contact us within 48 hours of receiving the package. We will handle it properly for you (such as a full refund or initiating bespoke customization services). Returned items must remain in their original condition, undamaged, and free of any signs of use.

2. Bespoke Orders:

1.1 Production Lead Time: The production cycle for bespoke lacquer artworks typically ranges from 90 days to 180 days.

1.2 Non-Identical Replication Statement: Even when crafted by the same master, new artwork textures will inevitably remain unique. We guarantee a high degree of consistency in styling and artistic conception, but 100% mechanical replication is impossible.

1.3 Non-Returnable Customizations: Once the bespoke process (confirming specifications -> paying in full -> lacquer application and creation -> node video confirmation -> factory shipment) begins, orders cannot be cancelled mid-way, nor do they accept unconditional returns or exchanges.

1.4 Quality and Transit Damage Protection: If the received bespoke piece sustains damage during transit, please take photos and provide a complete unboxing video to contact us within 48 hours of receiving the package, and we will recustomize it for you. Returned items must remain in their original condition, undamaged, and free of any signs of use.

3. Lacquer Art Natural Characteristics Statement: Minor pinholes generated during the natural drying process of raw lacquer, manual burnishing marks, or brightening and lightening over time (“lacquer blooming” phenomenon) are natural characteristics of natural lacquer craftsmanship and do not constitute quality defects.